Turn customers into fans

Customer engagement

The brands you love just get you. They represent your tastes, express your values, and offer the kind of just-for-you products, services, and experiences that build loyalty and fandom with every interaction.

Personalized experiences are what customers have come to expect. Companies that can deliver them successfully—and seamlessly, across touch points—are more competitive and profitable.

To deliver an incredible customer experience, companies need a well-oiled marketing machine of actionable insights, strategies, and systems. That's where our customer engagement team comes in.

Tripock Labs helps companies see the world from their customers’ point of view, and designs and builds strategies and brand experiences that connect, inspire, and delight.

How we can help

Know your customer

There’s no room for guesswork when it comes to your customers. Through deep analysis and research, we help you better understand who your customers are, what they need, and how they experience your brand.
  • Analytics
  • Segmentation
  • Qualitative and quantitative research
  • Personas
  • Customer journeys
  • Immersive experiential research

Envision and plan

Let’s explore the possibilities. Together, we’ll articulate your vision for the future and build a clear roadmap to get from where you are to where you want to be.
  • Current-state analysis
  • Competitive analysis and positioning
  • Vision, innovation, and ideation workshops
  • Business and customer strategies
  • Prototypes
  • Gap analysis
  • People, process, and technology roadmaps

Design and build beautiful experiences

Here’s where the magic happens. After laying the foundation with a strong brand identity, we’ll bring it to life across channels with beautiful, fan-building experiences.
  • Brand architecture, strategy, and messaging
  • Visual branding
  • Experience strategy
  • User experience and service design
  • Personalization strategy
  • Product development
  • Environments and experiences

Operationalize and optimize

To make it stick, you need to motivate and empower your people with the right technology, training, and skills. And champion a culture of continuous learning and improvement to keep getting better and faster, every day.
  • Change management
  • Organizational design
  • Platform analysis and selection
  • System implementation and adoption
  • Governance strategies and plans
  • Marketing and sales analytics
  • Reporting and dashboards

Our approach

We bring the experience and discipline of a seasoned consulting firm, the creative brainpower of a digital agency, and deep technical expertise that’s been at the core of our business since day one.

While our teams can do anything from setting up your CRM to bringing your product vision to life, that doesn't begin to scratch the surface of what we can do together.

We’ll start by immersing ourselves in your business to understand where you’re at and where you want to go. And then we’ll assemble the right team of experts to help you meet challenges and realize your vision.

Start a conversation

What’s on your mind? Let’s explore the possibilities.
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