Customer Engagement | Tripock Labs

The brands you love just get you. They represent your tastes, express your values, and offer the kind of just-for-you products, services, and experiences that build loyalty and fandom with every interaction.

Personalized experiences are what customers have come to expect. Companies that can deliver them successfully—and seamlessly, across touch points—are more competitive and profitable.

To deliver an incredible customer experience, companies need a well-oiled marketing machine of actionable insights, strategies, and systems. That's where our customer engagement team comes in.

Tripock Labs helps companies see the world from their customers’ point of view, and designs and builds strategies and brand experiences that connect, inspire, and delight.

How we can help

Know your customer

There’s no room for guesswork when it comes to your customers. Through deep analysis and research, we help you better understand who your customers are, what they need, and how they experience your brand.

Analytics
Segmentation
Qualitative and quantitative research
Personas
Customer journeys
Immersive experiential research

Envision and plan

Let’s explore the possibilities. Together, we’ll articulate your vision for the future and build a clear roadmap to get from where you are to where you want to be.

Current-state analysis
Competitive analysis and positioning
Vision, innovation, and ideation workshops
Business and customer strategies
Prototypes
Gap analysis
People, process, and technology roadmaps

Design and build beautiful experiences

Here’s where the magic happens. After laying the foundation with a strong brand identity, we’ll bring it to life across channels with beautiful, fan-building experiences.

Brand architecture, strategy, and messaging
Visual branding
Experience strategy
User experience and service design
Personalization strategy
Product development
Environments and experiences

Operationalize and optimize

To make it stick, you need to motivate and empower your people with the right technology, training, and skills. And champion a culture of continuous learning and improvement to keep getting better and faster, every day.

Change management
Organizational design
Platform analysis and selection
System implementation and adoption
Governance strategies and plans
Marketing and sales analytics
Reporting and dashboards

Our approach

We bring the experience and discipline of a seasoned consulting firm, the creative brainpower of a digital agency, and deep technical expertise that’s been at the core of our business since day one.

While our teams can do anything from setting up your CRM to bringing your product vision to life, that doesn't begin to scratch the surface of what we can do together.

We’ll start by immersing ourselves in your business to understand where you’re at and where you want to go. And then we’ll assemble the right team of experts to help you meet challenges and realize your vision.